At Livenly, shipping is free on all orders across Canada, with no minimum spend. Taxes and duties are included.
Order processing
Orders are processed and dispatched within 1–3 business days. During peak seasons and holidays, processing can take up to 7 business days.
Estimated delivery
7–12 business days in total from your order, processing included, depending on your province.
Tracking
Every order ships with a tracking number, sent to you by email.
Accurate shipping details
Please check your address at checkout. If we detect an issue, we'll email you within 3 business days. To change an address, email support@get-livenly.com within 24 hours of ordering.
Delays
Weather, carrier or customs delays can happen. If they do, we'll follow up with the carrier and keep you updated.
Lost or stolen packages
Contact the carrier and email us at support@get-livenly.com. We'll follow up on your behalf and, depending on the situation, may send a replacement.